RealMetrics measures the reliability and performance of online service providers by establishing actual account(s) with each service provider and by performing actual measurements against these accounts.

• Peak Uptime - Measured every 30 seconds by our monitoring stations checking if a simple web page can be loaded from an account established with the provider. Only includes data from 7:00a-7:00p CST Mon-Fri. Higher is better.
• Uptime - Measured every 30 seconds by our monitoring stations checking if a simple web page can be loaded from an account established with the provider. Higher is better.
• Web Speed Index - Measured every 30 minutes by averaging the speed at which our monitoring stations can download web pages and images from an account established with the provider. Higher is better.
• Support Response Time - Measured by sending tier one support questions to the provider's ticketing system or support email address and measuring the time to respond to the questions with real answers.

• Peak Uptime - Measured every 30 seconds by our monitoring stations checking if a simple web page can be loaded from an account established with the provider. Only includes data from 7:00a-7:00p CST Mon-Fri. Higher is better.
• Uptime - Measured every 30 seconds by our monitoring stations checking if a simple web page can be loaded from an account established with the provider. Higher is better.
• CPU Speed Index - Measured every 5 minutes by averaging a variety of different types of CPU tests run on an account established with the provider. Higher is better.
• Disk Speed Index - Measured every 5 minutes by averaging the results of a write test and read test run on an account established with the provider. Higher is better.
• Web Speed Index - Measured every 30 minutes by averaging the speed at which our monitoring stations can download web pages and images from an account established with the provider. Higher is better.
• Support Response Time - Measured by sending tier one support questions to the provider's ticketing system or support email address and measuring the time to respond to the questions with real answers.

• Peak Uptime - Measured every 60 seconds by our monitoring stations checking if both the POP3 server and SMTP server accept logins from an account established with the provider. Only includes data from 7:00a-7:00p CST Mon-Fri. Higher is better.
• Uptime - Measured every 60 seconds by our monitoring stations checking if both the POP3 server and SMTP server accept logins from an account established with the provider. Higher is better.
• External Delivery Reliability - Measured by sending an email addressed to a recipient NOT managed by the email provider every 2 minutes from each of our monitoring stations and measuring the percentage of emails delivered within 1 hour. Higher is better.
• External Delivery Latency - Measured by sending an email addressed to a recipient NOT managed by the email provider every 2 minutes from each of our monitoring stations and measuring how long the email took to be delivered.
• Support Response Time - Measured by sending tier one support questions to the provider's ticketing system or support email address and measuring the time to respond to the questions with real answers.

• Peak Uptime - Measured every 30 seconds by our monitoring stations checking if a simple web page can be loaded from an account established with the provider. Only includes data from 7:00a-7:00p CST Mon-Fri. Higher is better.
• Uptime - Measured every 30 seconds by our monitoring stations checking if a simple web page can be loaded from an account established with the provider. Higher is better.
• Web Speed Index - Measured every 30 minutes by averaging the speed at which our monitoring stations can download web pages and images from an account established with the provider. Higher is better.
• Support Response Time - Measured by sending tier one support questions to the provider's ticketing system or support email address and measuring the time to respond to the questions with real answers.